Thomas Homes - Remedial Work

Remedial Work

You have six months following legal completion of the purchase of your home to contact our customer care team regarding remedial work. However, please remember that this does not include items such as normal shrinkage or condensation due to the property drying out, general wear and tear and damage arising from failure to maintain the property.

We do stipulate that if any damage or defect should be found to any worktop, sanitary ware, appliance or glass surface, this said damage or defect should be reported to Thomas Homes within seven days of the completion date, otherwise Thomas Homes cannot be held responsible.

We will deal with your request as quickly as possible, and categorise it relating to its priority as follows:

Level of Priority	Examples of Problems
Emergency Remedial Work
If people or property are threatened we will deal with the snagging problems within 24 hours. If this occurs over a weekend when our office is closed purchasers should arrange direct with the relevant contractor for the problem to be rectified, and alert us of the problem. Contractor details are included in your handover letter on sales completion, but non-emergency callouts will result in the purchaser being charged by the contractor.	Serious flooding Complete electrical failure Complete heating and hot water failure Dangerous structures Gas leaks Blockages to sewer drains
Urgent Remedial Work
We will deal with snagging problems leading to serious damage or service breakdown within three working days.	Leaks to water supply, pipes or boiler Blocked drains Lighting and power failure Loss of hot water supply Security
Routine Remedial Work
We will carry out routine snagging repairs within the six month remedial work process. We suggest a good idea would be to collect a list of these items towards the end of the term.	Dripping taps Leaking gutters Renewing a roof tile Ease and adjust doors and windows

Please be aware that there may be instances of a delay due to events beyond our control, for example if a spare part needs to be ordered or input is required from a supplier or contractor.

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